FAQ
General
Are there group discounts?
Absolutely! If there are 10 or more people in your group, please use the Groups page to let us know your group name. You do not have to book your entire group in one booking. Each individual may book separately and a group discount will be applied to your balance, or a unique group code will be provided.
Can I arrive before April 30 and/or stay later than May 3?
Yes, you arrive 3 days prior to the event and 2 days past departure, based on availability up to the group cut-off date.
Please use the Contact form to let us know your preferred arrival and departure dates.
Can I attend by myself?
Yes - solo guests are very welcome. Private suite options are available. Solo guests will be included in all group activities and able to receive a solo flying dress photoshoot.
If I am sharing a room, does my roommate need to be included on the same booking?
Yes, if you are sharing a suite with someone, they must be on the same booking.
Room selections must accommodate each pass on the booking (ex. if you select 4 passes, you must choose enough rooms or beds for all 4 people).
What is the cancellation policy?
All deposits are non-refundable. All sales are final but transferable. We strongly recommend purchasing Booking Protection at checkout.
Deposits: Your $19.13 deposit is non-refundable.
More Than 120 Days Before Arrival (Before December 31, 2026): Full refund of all payments made minus the deposit OR Free transfer to another guest of your choosing OR Full credit toward a future Ultimate Group Chat event.
90-120 Days Before Arrival (January 1st through January 30, 2027): 50% refund of all payments made — deposit always non-refundable OR Free transfer to another guest of your choosing OR Full credit toward a future Ultimate Group Chat event
30-89 Days Before Arrival (January 31 through March 31, 2027: No cash refund. Free transfer to another guest of your choosing OR 50% credit toward a future Ultimate Group Chat event.
Under 30 Days Before Arrival (After March 31, 2027): No refund. No credit. Transfer to another guest only.
Roommate Cancellations
If you are in a shared room and your roommate cancels, please find a replacement roommate or contact us for assistance.
Event Cancellation by So Fly Travels
In the unlikely event that The Ultimate Group Chat is cancelled by So Fly Travels due to circumstances beyond our control, all guests will receive a full refund of payments made including the founding deposit within 30 days of cancellation notice.
How To Cancel or Transfer
Email groupchat@soflymanagement.com with subject line: "Group Chat Cancellation — [Your Name]" or "Group Chat Transfer — [Your Name]"
Include your booking confirmation number and the name of your transfer guest if applicable.
We will respond within 48 hours.
Passes
When will I get my pass?
E-passes, resort details (including resort confirmation numbers and airport transfer details) and other important info will get sent to guests two weeks before the event via the Ultimate Group Chat app.
Look out for download instructions via email within 7-10 days prior to the event.
Can I reserve my package now and book my excursions later?
Yes! We recommend securing your all-inclusive package as soon as possible due to limited availability. You can come back any time to add your excursions. At checkout, simply log in using the same email address and your new purchase will be added to your account.
How do payment plans work?
$19.13 secures your spot if you book in September. Our payment plans allow you to spread your payments out over the course of a 7-month period (September 2026-March 2027). Payments are due on the 22nd of each month and will be automatically withdrawn using your card on file. No payment plans will be available during the month of February. The last day to book your package is March 1, 2027.
I can't come anymore, what can I do?
You can change the name of the booking and transfer your tickets over to someone else. Please get in touch with our team via email to learn more.
Alternatively, if you purchased Booking Protection at checkout, you can request a refund should you need to cancel for unforeseen circumstances. Otherwise, all sales are final but transferrable.
What is Booking Protection?
Booking Protection is offered and recommended to all guests at checkout. The Booking Protection fee is seamlessly collected as part of your payment towards the booking.
Booking Protection is an insurance service offered to all guests, facilitated through Cover Genius, a trusted third party provider. With Booking Protection, you can protect your purchase at checkout and request a refund should you need to cancel for unforeseen circumstances.
Otherwise, all sales are final but transferrable.
LODGING
Do I need to book accommodation through the Ultimate Group Chat?
Yes, in order to enjoy the official Group Chat events, you must book your accommodations on this website.
When can I check into my room?
Check-in is at 4:00pm. Check-out time is at noon.
We will assist in arranging early check-in or late check-out whenever available if necessary.
Will more rooms become available?
There are only 75 spots available for this experience. Once it is sold out, there will be no more rooms added.
If part of your group has booked and you would like to join them but rooms are sold out, please contact us for assistance.
TRAVEL
Do I need a passport?
Yes. A valid passport is required for travel to Curaçao. We recommend at least six months of validity remaining.
Are flights included?
Flights are not included. Each guest is responsible for booking her own round trip flight to Curaçao International Airport — CUR.
When is the best time to book flights?
We recommend booking your flight one to three months in advance, however you may find a good deal the earlier you book. We recommend using Hopper as a resource to determine the best time to book your flight.
How do I get to the resort from the airport?
Guests will receive complimentary ground transportation to/from the airport. You will receive information regarding your airport transfer no later than two weeks prior to the event.
Is travel insurance included?
Yes, included in your all-inclusive package are the following travel protections:
- Trip Interruption
- Trip Delay [8+hrs]
- Occupancy Upgrade
- Missed Connection [3+hrs]
- Lost or Damaged Baggage
- Baggage Delay [12+hrs]
- Emergency Medical Expense
- Emergency Evacuation/Repatriation
- Travel Assistance
- Medical Assistance
- Emergency Transportation Services
Please contact us at groupchat@soflymanagement.com for questions or assistance.